Where your order ships from
Almora products are made and dispatched by our manufacturing partner in China. We tell you this up front so there are no surprises about delivery times or the postmark on your parcel.
Processing time
Orders are prepared and handed to the carrier within 1–3 business days. You will receive a tracking link by email as soon as your parcel ships. Orders placed on weekends or public holidays are processed the next business day.
Delivery times and cost
- United States — 7–12 business days — $6.99
- Spain, EU and United Kingdom — 7–12 business days — $5.99
- Rest of world — 7–12 business days — $12.99
Shipping is free on every order over $150 — which means two pillows always ship free. No code is needed; the checkout applies it automatically.
Delivery estimates are working days after dispatch and are not guaranteed. Tracking can take 2–4 days to start updating after your parcel is handed over. Customs processing, weather and carrier delays can add time.
Duties and import taxes
Import duties, where they apply, are included in the shipping price you pay at checkout. You should not be asked to pay anything on delivery. If a carrier ever does ask you for a payment, do not pay it — contact us first at info@almorasleep.com and we will resolve it.
Wrong or incomplete address
Please check your address carefully at checkout. If a parcel is returned to us because the address was wrong or nobody could receive it, we will reship it once you cover the return shipping.
Lost or damaged parcels
If your tracking has not moved for 10 business days, or your pillow arrives damaged, email info@almorasleep.com with your order number and a photo. We will replace it or refund you.
Last updated: September 2026.