Política de reembolso

RETURNS & REFUNDS

30-night sleep trial
Necks take time to adjust to a new pillow, so every Almora comes with a 30-night trial. If it is not right for you, contact us within 30 nights of delivery and we will refund you in full. The pillow does not need to be unused — that is the point of a trial.

How to start a return
Email info@almorasleep.com with your order number and the reason. We will reply within 2 business days with the return address and instructions. Do not send anything back before you receive them: parcels returned without instructions cannot be matched to your order and cannot be refunded.

Who pays for what
You pay to ship the pillow back to us. Return postage is not refunded. Everything else you paid at checkout — the price of the product and the original shipping charge — is refunded in full once your return arrives in acceptable condition. We recommend a tracked service, as we cannot refund a return that never reaches us.

Refunds
Once we receive and check your return we issue the refund to your original payment method within 5 business days. Depending on your bank it can take a further 5–10 business days to appear on your statement. We email you as soon as the refund is sent.

Damaged, faulty or wrong items
This is on us, not on you. Email us within 30 days of delivery with photos. We will replace the item or refund you in full, we cover any return shipping, and in most cases you will not need to send anything back.

EU and UK customers — right of withdrawal
In addition to the trial above, if you are a consumer in the EU or the UK you have 30 days from the day you receive the goods to withdraw from the contract without giving a reason. To exercise it, tell us in a clear statement at info@almorasleep.com before the 30 days expire. You must send the goods back within 30 days of telling us, and you bear the direct cost of returning them. We will reimburse all payments received from you, including the standard delivery cost, within 30 days of being informed. We may withhold reimbursement until we receive the goods back or you supply evidence that you have sent them.

Exceptions
We cannot accept returns of items damaged through misuse, or gift cards.

Last updated: September 2026.