Refund policy

30-day returns

You can return your order within 30 days of delivery, as long as it is unopened: still sealed in its original packaging, unused and in the condition you received it. After 30 days we can no longer accept returns.

How to return an unopened item

  1. Email info@almorasleep.com with your order number and a few photos showing the parcel and product box unopened.
  2. We'll send you our return form and, once approved, the return instructions by email.
  3. Ship it back with a tracked service and send us the tracking number. Return shipping is paid by you.
  4. Once the item arrives and is checked, we refund the product price to your original payment method within 3 business days. Your bank may take a further 5-10 business days to show it.

Please don't send anything back before your return is approved: parcels returned without approval can't be matched to your order and may be refused.

Damaged, defective or wrong item

If your order arrives damaged, stops working, or is not what you ordered, email info@almorasleep.com within 30 days of delivery with your order number and photos or a short video of the problem. Once we've reviewed it, we'll send you a new one or refund you in full - no need to send anything back, and it costs you nothing.

Essential oils

For hygiene and safety reasons, opened bottles can't be returned. If a bottle arrives broken or leaking, send us a photo and we'll replace it.

Bundles and discounted items

Oils bought at the Hearth price (25% off one scent or 50% off The Collection) are linked to the Hearth. If you return the Hearth, the oils either come back with it (unopened) or the refund is reduced by the discount you received on them. If you bought 2 Hearths with the $20 bundle discount and return one, it is refunded at the discounted price you paid for it.

Cancelling before dispatch

Email us as soon as you can. If the parcel has not left yet, we will cancel and refund it in full.

Customers in the EU, EEA and UK

If you are a consumer in the European Union, the EEA or the United Kingdom, you also have a legal right to withdraw from your purchase within 14 days of receiving it, without giving any reason. Tell us by email before the 14 days are up and return the goods within 14 days; you bear the direct cost of returning them. Sealed hygiene products that have been opened after delivery (such as essential oils) are excluded.

Last updated: October 2026.